Payment Policy

1. Payment Processing

All payments are processed by Polar Software, Inc. ("Polar"), 3500 South DuPont Highway, Dover, DE, 19901, USA, which acts as our payment processor and Merchant of Record. When you purchase a Subscription, you are entering into a transaction directly with Polar, which resells the Odision Subscription to you as an authorised reseller. This transaction is governed by Polar's Buyer Terms and Conditions in addition to this Payment Policy.

ODISION MACROMOAT TECH (OPC) PRIVATE LIMITED does not receive, store, or process your payment card details. We receive only transaction confirmation, subscription status, and the amount charged.

We are not responsible for payment processing errors, delays, or failures caused by Polar or other third-party payment providers. In such cases, please contact support@polar.sh or us at support@odision.io and we will assist.

2. Subscription Plans and Pricing

All prices are in US Dollars (USD) and exclude applicable taxes. We reserve the right to change pricing with at least 30 days' notice to existing subscribers.

3. Billing

Monthly subscriptions are billed on the same day each month. Annual subscriptions are billed upfront in full on purchase and upon each annual renewal. You authorise our payment processor to charge your payment method automatically on the applicable billing date.

4. Failed Payments

• Access to premium features will be suspended immediately upon payment failure
• You will be notified by email to update your payment details
• Access will be restored only upon successful payment
• We will not retry failed payments automatically — you must initiate a new payment
• Odision accepts no liability for any loss or damage resulting from suspension of access due to payment failure

5. No Refund Policy

All payments are generally non-refundable. However, this does not affect any mandatory rights you may have under applicable consumer protection laws in your jurisdiction. Where required by law, refunds will be provided in accordance with such laws.

In all other cases:

• No refunds will be issued for unused subscription periods
• No refunds will be issued due to lack of usage or dissatisfaction with the Platform
• No refunds will be issued for accidental purchases of the wrong plan
• No refunds will be issued if your account is suspended or terminated due to a violation of our Terms of Service

We may, at our sole discretion, provide credits or partial refunds in exceptional circumstances. This is not an obligation. By subscribing, you acknowledge and accept this policy.

6. Cancellation

You may cancel your Subscription at any time, effective at the end of your current billing period, either through the self-service Customer Portal accessible from your Odision account, or by contacting support@odision.io. Cancellation requests are also subject to Polar's own cancellation terms as set out in Polar's Buyer Terms. No refund will be issued for any unused portion of the current billing period.

7. Chargebacks and Disputes

Because Polar is the Merchant of Record, payment disputes and chargebacks are handled directly between you and Polar in accordance with Polar's Buyer Terms and applicable card network rules. If you have a billing concern, we encourage you to contact us first at support@odision.io — most issues can be resolved without a formal dispute.

Separately from any payment dispute, Odision reserves the right to suspend or terminate your access to the Platform if a chargeback or payment dispute is initiated without first contacting us, or where we reasonably believe the dispute is being used to obtain continued access to the Platform without payment.

8. Taxes

Our payment processor is responsible for calculating and remitting applicable taxes (including VAT and GST) based on your location. The applicable tax amount will be displayed at checkout before you confirm payment.

9. Contact

ODISION MACROMOAT TECH (OPC) PRIVATE LIMITED

CIN: U62010TN2026OPC194155

Email: support@odision.io

Please include your registered email address and transaction reference in all billing enquiries. We aim to respond within 3 business days.